A: We offer Economy Shipping via Japan Post and Express Shipping via DHL Express. Economy Shipping takes 7-30 business days, while Express Shipping takes 2-6 business days.

Please note that 'business days' do not include weekends or holidays.

A: Yes, We ship internationally for directly from Japan with DHL or Japan Post. We do not ship to PO boxes, remote islands, Russia. For other destinations, please contact our customer service for more information.

A: Once your order has been dispatched, you will receive a confirmation email with tracking information.

A: International orders may be subject to customs duties and import taxes upon arrival . These fees are the responsibility of the customer.

A: 'Retention' means that your parcel is being held at your local Post Office and you must pick it up there, or schedule a redelivery if possible.

A: Due to shipping regulations out of our control, we cannot claim orders as gifts at customs.

A: As our products are shipped directly from Japan they may be subject to taxes and to customs fees in the country of delivery. These costs are the customer’s responsibility.

For our customers in the USA :
Most packages with a declared value under $2000 USD will be cleared without any fees.

For our customers in Australia :
Orders below $1000 AUD are regarded as 'low value imports' by Australian customs. As of 01 July 2018, customs duties may apply to any goods imported from overseas by consumers in Australia. For more information please visit the Australian customs website.

For our customers in Canada :
Orders above $20 CAN require that you pay the applicable duties and the GST. For more information please visit the Canadian customs website.

For our customers in the EU :
It will incur VAT and custom duties.
As of July 1, 2021, orders up to €150 are subject to VAT, while orders exceeding €150 are subject to import VAT and customs duties. If VAT and duties are not collected during the checkout process, customers will need to pay these charges to the delivery carrier upon delivery. In this case, customers are responsible for payment of these to the shipping carrier. Please note.

For our customers in Japan :
All prices are shown tax included. No other taxes or fees are incurred for domestic orders.

A: We accept returns within 30 days of purchase. Items must be unused and in their original packaging.Please feel free to contact us here.

A: All of our products are made in small batches. To make sure the item you’d like to purchase is in stock, we recommend that you place your order before you return your original purchase. Then just follow our quick return process and you’ll be set.

As a reminder, you can return any new, undamaged items at any time but the shipping fees are not eligible for refund.

A:Please feel free to contact us here and indicate what you are returning and why. In order for us to process your return, please include the following information:

• your name
• email address
• order number
• name of the items

While we do our best to offer free international shipping for orders above ￥50000, we will not be able to offer the same for returns at this time. This means you will be responsible for the shipping charges associated with sending the unwanted item(s) back to us.
Shipping fees are not eligible for a refund.

A: If a product is damaged during shipping, please contact us at here within 7 days upon arrival and send a detailed photo of the damage with the order number.

Please note that 'business days' do not include weekends or holidays.

A: If your order has not shipped you can cancel your order. Once it has shipped we unfortunately are unable to change or cancel the order.Please contact us immediately at here if you need to cancel your order.

A: If you receive a damaged or defective item,Please feel free to contact us here with photos of the damage. We will arrange a replacement or refund.

A: We accept major credit card (Visa, Mastercard, American Express), Apple Pay, Google Pay, PayPal.

Please note that 'business days' do not include weekends or holidays.

A: Yes, we use secure encryption technology to protect your payment information. Your privacy and security are our top priorities.

A: Your credit card will be charged at the time of purchase.

A: Your order confirmation is automatically emailed to the email address you entered at checkout.
If you don’t receive your order confirmation email within 24 hours, please contact us via our enquiry form with your order details.

*Occasionally our emails may be marked as junk mail – please take a moment to review your mail settings.

A: You can reach our customer service team athere. We are available Monday to Friday from 10 AM to 5 PM (JST).

A: Yes, we offer gift wrapping for an additional fee. Please select the gift option at checkout.

A: Send us an email at here and we’ll handle the return for you discreetly.

A: If you need to change your shipping address, please contact us as soon as possible at here. We will do our best to accommodate your request.

A: No, we currently operate exclusively online.

A: At ZENZEN, sustainability is at the core of everything we do. Our commitment to sustainability extends to both our artisan partners and the environment. We take pride in using traditional Asian washi paper, which is eco-friendly and made from renewable resources. Washi production has a low environmental impact, as it uses natural materials like kozo (mulberry), mitsumata, and gampi plants, which are sustainably harvested. By sourcing most of our materials locally, we not only support our local communities but also reduce our carbon footprint. Our goal is to ensure that our business practices and products contribute positively to a sustainable future for generations to come.

A: Since we’re a small startup we really appreciate your help in making our site better.Please feel free to contact us here.

A: We would love to hear from you on Instagram and Pinterest!

Don't forget to share your zen painting with us by tagging us or using #zenzen on Instagram.